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New Job Listings:

1.31.2010

Compliance and Fulfillment Manager for Symbiot

Located in Draper, UT

 Qualifications:  Bachelor degree or equivalent experience in the facilities, construction, grounds, and/or property management industries.

Key Role:  Being the liaison between the Customer and Service Provider (contractor) and meeting the expectations of both.

 Responsibilities:

• Making sure the Customer’s expectations are being met through:
  • Customer Satisfaction/Retention
  • Successful Seasonal Transitions
  • Helping Contract Services, Legal, and Accounting to understand the customer’s expectations
• Revenue Growth through
  • Additional work orders
  • Retaining and Growing Accounts
  • Adherence to Projected Contractor Cost
  • Low Service Partner churn

Duties:

• Follow-up on work orders and other issues that fall out of Central Services’ processes.
• Find out customer satisfaction through surveys.
• Ensure that margins on contracts and work orders are sufficient
• Work with Central Services, Legal, IT, and Accounting to ensure the contract has a successful startup and shutdown, as well as make sure the contract is successful in general.
• Making sure Central Services feels ownership of coverage, work orders, work verification and other contract items as it applies to the established processes.
• Problem solving of any issue that is escalated from Central Services.
• Communicate with SPs the expectations of each contract through:
  • Creating Keys to Contract.
  • Holding conference calls to discuss expectations, scope, etc.
  • Sending email communications to emphasize work verification, scope, etc.
• Resolve Service Provider issues as they relate to payments and other issues that fall out of process.
• Oversee creation of the Notice to Provide Services for each customer and service
• Oversee work verification and help to improve SP understanding of this process
• Oversee SP contract completion and resolve disputes.
• Resolve issues that Regional and Local Property Managers bring up.
• Improve Property Manager satisfaction through proper communication and by exceeding expectations.
• Send Work Order update reports to customers who have requested this.
• Review NTPSs and sign Master Services Agreements

1.21.2009